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Terms & Conditions

What is Company Policy?

COMPANY POLICY is a statement of general principles or desired behavior applicable for a company. Company policy defines ways of acting for the staff in areas where there appears to be a grey area in deciding how best to operate.

It provides a number of basic rules and guidelines about the behavior expected from your staff and sets the basis about how to perform the business activities.

Dear valued customer, Please take the time to read the terms and conditions for using our services: (ALL MOVES REQUIRE A DOWN PAYMENT. ALL DOWN PAYMENTS ARE HONORED IF THE MOVING SERVICE DATE CHANGES. DOWN PAYMENTS ARE NOT REFUNDED IF THE CLIENT CANCELS)

These are your rights according to the FMSCA:https://www.fmcsa.dot.gov/protect-your-move/consumer-rights

Note: When weather conditions are extremely hot, the interior of the truck is around 30 to 50 degrees hotter on the inside, therefore we do not recommend transporting TVs and or electronics that can be damaged by extreme heat or cold, if you transport these items after you have read and agree to the terms and conditions and that item does not work upon receiving your household goods, SMS, assumes no responsibility for damages.

Refrigerator move. We only move empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first.

Grandfather clocks. You are responsible for removing the pendulum, chimes and weights.

Waterbed. If you have a waterbed we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed do so, please.

Dresser Drawers, File Cabinets, Desk Drawers. Please empty all dresser drawers, file cabinets and desk drawers. Remember that the furniture will have to be lifted and carried, so if it is overstuffed and extra heavy it will be more difficult to handle. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, it is usually best to remove everything, even the drawers, as it may be necessary to flip the furniture on its side or upside-down to get it through.

Last minute change of service. If a move requires work above and beyond the original order for services Shields Movers reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for a two-room move only. On the day of the move you add additional rooms to move, not mentioned at the time of the request, additional pick-ups/drop-offs, etc., which will significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs this day.

Flat screen TVs. These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. The original packaging is the best. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) we are not responsible for TVs functioning after delivery.

Weather conditions. Shields Movers reserves the right to reschedule the move at an agreed upon time without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban, etc.

Crew size. Shields Movers reserves the right to choose the number of movers for each job, depending on our current schedule, availability, weather conditions, etc

Driver hours and regulations. We reserve the right to limit our workday to 12 hours. In certain cases, due to DOT hours of service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating these regulations.

Heavy and oversized item move. Our personnel will move your pianos, appliances, and items over 300 lbs. if indeed and the work can be done safely. Unfortunately, damage may occur to floor surfaces. If you wish to take this risk Shields Movers will not be responsible for it.

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